You’ve probably heard the term “artificial intelligence” being thrown around quite a bit lately. It’s been featured in countless sci-fi movies and television shows, and it can seem like an abstract concept that has little bearing on your life. But artificial intelligence (AI) is actually more accessible than you might think, and it can be implemented into your business with relative ease to improve your customer experience.
Artificial intelligence has been a huge buzzword since Hollywood made us more familiar with the term in Iron Man.
AI has been a huge buzzword since Hollywood made us more familiar with the term in Iron Man. While there are many different forms of AI, they all share one thing: they’re all computer programs that can learn and adapt to new information.
AI can be used in customer service as well as other industries, but it’s important to understand how these systems work before you implement them into your business practices.
Here are five customer service strategies that incorporate artificial intelligence.
Self-service chatbots are a great way to reduce the number of calls you receive and provide customers with a convenient way to get answers. Chatbots can also be used for chatbot personalization, which is when you use NLP technology to analyze customer behavior and make recommendations based on their preferences. For example, if you’re an online retailer that sells shoes, it might be helpful for your customers’ shopping experience if you suggest similar styles or sizes when they view products on your website.
Automated responses are another way that AI can help improve customer service: these automated messages typically answer common questions from consumers in real time–no human intervention required! This frees up employees’ time so they can focus on more complicated issues instead of having simple ones bog them down all day long (which will only frustrate them). In addition, many businesses have begun using RPA software as part of their CRM strategy; this allows companies like yours access 24/7 support without having any actual humans involved during normal business hours – something many people find comforting due to privacy concerns associated with working with humans who may not understand privacy laws very well.”
1. Self-service chatbots
Chatbots are a great way to answer simple questions and provide information. They can be used to automate customer service tasks like helping customers find a product or assist with an order.
Chatbots are used in many industries, including healthcare, retail, and finance.
2. Chatbot personalization
You can provide a more personalized experience for customers by using chatbot personalization. Chatbots use natural language processing (NLP) to understand what the user is saying and respond appropriately.
NLP is a set of rules that tell the chatbot how to respond to a customer’s question or comment. It can be used, for example, to personalize responses based on the customer’s name:
“Hello [NAME]! How may I help you today?”
3. Automated responses to customer service questions
You can also use automated responses to answer routine questions that customers ask. This is a great way to reduce the workload on your customer service staff, who can then focus on more in-depth issues and questions.
Automated responses can also be used for frequently asked questions (FAQs) about your product or service. If a customer has an issue with something like an order status, they will likely call or email you with this question; so by creating an FAQ page on your website with answers to common inquiries, you will save yourself time in handling these queries and make it easier for customers who want quick answers before contacting someone directly.
4. Natural language processing (NLP)
Natural language processing (NLP) is the ability of a computer to understand human language. It’s an AI-driven technology that analyzes text, identifies sentiment and extracts data. NLP is used in customer service to analyze what customers are saying and respond appropriately.
The most common use of NLP in customer service is when you call up your bank or credit card company with a question about your account, they may ask if they can put you on hold while they look into it. While waiting for them to come back on the line with an answer, you might hear music playing over the phone while they work their magic behind the scenes–that’s NLP at work!
5. Robotic process automation (RPA)
Robotic process automation (RPA) is a form of artificial intelligence that automates repetitive tasks. It can be used for customer service, helping reduce costs and errors by eliminating manual processes such as fraud detection.
RPA systems have been around since the 1990s, but they’re becoming more popular now because they’re easier to implement than other forms of AI.
It’s easier than you think to implement customer service strategies that use artificial intelligence to improve your business’ customer experience
It’s easier than you think to implement customer service strategies that use artificial intelligence to improve your business’ customer experience.
Artificial intelligence is a buzzword, but it’s not all hype. You can use it in your business right now! Here are five customer service strategies that incorporate artificial intelligence:
- Chatbots: Chatbots are computer programs that mimic human conversation with customers on social media or messaging apps like Facebook Messenger, WhatsApp or Skype (or even through text messaging). Many businesses have already implemented chatbots as an easy way for customers to get answers about products and services without having to wait on hold or navigate through multiple layers of phone trees (i.e., those annoying automated messages). For example, if I open up my Uber app and request a ride tomorrow morning at 8am from my home address in Los Angeles CA USA 90210-5010 USA then I want my driver’s name before they arrive so I know who I’m getting into their car with!
We hope that this article has given you some food for thought on how to improve your customer service experience with artificial intelligence. The technology is here, and it’s ready to be used in ways that will benefit both businesses and consumers alike.